CHERITON Nursing Home is meeting just one of the five standards the public has the right to expect, according to health inspectors.

A report from the Care Quality Commission (CQC) published in December found performance had nosedived at the care home in Westlecot Road, Old Town, which met all five standards during a November 2012 inspection.

There were signs of decline at the home in April 2013, when action was needed to restore care and welfare of people who use the home’s services to the correct level.

In this latest report, which is based upon an October 16 inspection, inspectors found improvements were required in treating residents with respect and involving them in their care.

The standards of providing care, treatment and support that meets people’s needs were also not being met by staff at the home.

Standards of staffing, quality and suitability of management, also failed to meet those requirements put in place by the CQC.

In a summary of its inspection, the inspectors said: “People we spoke with who lived in the home were generally positive about the care and support they received.

“One person we spoke with told us ‘it is very good here, there is always someone around. I couldn’t have a better place.’

“We saw some evidence that good care and support was being provided. People who used the service were not always given appropriate information and support regarding their care and treatment.

“We noted one person who was receiving personal care was not always included in the conversation about the care being given.

“However, we identified shortfalls in the documentation and planning of care.

“We found there were some inconsistencies between assessments and guidance for staff and that some files lacked sufficient information to ensure that people’s assessed needs were being met.

“People were not always supported to be able to eat and drink sufficient amounts to meet their needs.

“Staff did not always spend the time needed to ensure people received the correct support and interaction.

“People who used the service were protected from the risk of abuse. The provider had a procedure in place. Staff were able to identify what constituted abuse and their responsibilities in relation to this.

“People and family members we spoke with told us they felt safe living at the Cheriton.

“We found that the home was clean and hygienic and that all staff had completed training in infection control.

“Staff told us that they felt supported. However the provider did not have processes in place to ensure that people were assisted and care for by trained and experienced staff.”

Cheriton Nursing Home were unavailable for comment when approached by the Adver.