Swindon Town fans claim they are hundreds of pounds out of pocket and shirtless after the owner of a vintage kit replica company failed to deliver and then went silent.
Limited Retro, an independent seller that claimed to be collaborating with a firm called Spall Retro, offered town fans the chance to buy some hard-to-get Swindon shirts, which many of them jumped at.
According to customers the seller supplied the first few orders and people were thrilled with the product.
But then goods failed to arrive and the seller stopped responding to queries and requests for refunds.
Limited Retro's last post on social media, a promise that shirts were coming, was made on November 12. The pinned post on the same Twitter account is an apology and a plea for people to give them a chance to fulfil orders.
Oliver James, a town shirt collector, from Witney made roughly £300-worth of orders that have not been fulfilled.
“It started off OK. Back at the start of this year they advertised the shirts, people paid and they received the shirts absolutely fine. The product was good so they started building up trust,” said the 34-year-old.
“But then their Shopify account got taken down and we were asked to send money directly to a bank account.
“Excuses and delays started coming in, and they weren’t replying to people for weeks.”
Oliver said expected he wouldn’t get the money back because he had used a bank transfer to pay, but he still opened a claim with his bank.
At this point Limited Retro put up social media posts begging people to rescind their claims so that they could fulfil the orders, which Oliver did.
“But then nothing arrived, no money was refunded and the last time I heard from them was November 12,” he said.
“I’m not sure not sure if it’s a deliberate attempt to defraud people or if they’ve got overwhelmed with orders but people are still waiting for money back or shirts so it’s not okay.”
David Benton, from Swindon, spent £53.99 on a shirt he hasn’t received and he hasn’t heard anything from Limited Retro since October. Kevin Foley, from Calne, ordered a shirt for himself and another for a work colleague, but has yet to receive them.
Several others have shared similar stories.
Oliver is now pursing a claim through the small claims court, and is looking to speak to as many other people who have been affected as possible. He cane be contacted via twitter.com/swindonshirts.
The Adver has approached both Limited Retro and Spall Limited but has not received a response.
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