Santander announces major change to over 300 UK branches including in Wiltshire

The opening hours of hundreds of its branches will change on Saturdays, the bank confirmed on Thursday. 

Instead of being open from 9.30am to 4pm on Saturdays, the banks will operate on a half-day service. 

The shakeup will see the branches close at 12.30 pm instead.

Santander branch. Credit: PA

Plus on weekdays branches will now shut at 3 pm instead of the usual 4.30 pm. 

The changes are expected to come into effect from July 18.

As always, you will be able to contact customer service online from 8 am until 8 pm Monday to Friday. 

Customers will also be able to reach the help desk on Saturday and Sunday online from 9 am to 5 pm. 

The bank has also said that branch staff will still be available for pre-booked face-to-face appointments between 3 pm and 5 pm if you need support and you can't use the above channels or get to the bank earlier today.

Customers will see changes to the Santander branches in Swindon, Chippenham and Salisbury along with the rest of the UK.

This is part of a move toward focusing on digital banking and reflects when customers are most likely to visit the branches according to the bank. 

Richard Owen, head of branches at Santander, said: “We have seen a continuing reduction in branch usage over several years, both before and since the peak of the pandemic, with many customers preferring to transact digitally or contact us by phone.

“These changes will enable us to maintain our existing branch network while providing significant additional capacity to help customers who want to talk to us by phone.”

Back in March 2021, Santander announced the closure of 11 branches.

Opening hours to change at these Santander branches 

• Aberdeen
• Abingdon
• Altrincham
• Andover
• Armagh
• Ashford
• Ashton-Under-Lyne
• Aylesbury
• Ayr
• Ballymena
• Banbury
• Bangor, Wales
• Bangor Main Street, Northern Ireland
• Barkingside
• Barnet
• Barnsley
• Barnstaple
• Barrow
• Basildon
• Basingstoke
• Bath
• Bedford
• Belfast
• Beverley
• Bexleyheath
• Billericay
• Birkenhead
• Birmingham King’s Heath
• Birmingham Union Street
• Bishops Stortford
• Blackburn
• Blackpool
• Bluewater Park
• Blyth
• Bognor Regis
• Bolton
• Borehamwood
• Bournemouth
• Bracknell
• Bradford
• Braintree
• Brent Cross
• Brentwood
• Bridgend
• Bridgwater
• Brighton
• Bristol, The Galleries
• Bristol Kingswood
• Brixton
• Bromley
• Burgess Hill
• Burnley
• Burton Upon Trent
• Bury St Edmunds
• Bury
• Camberley
• Cambridge
• Camden Town
• Canterbury
• Canvey Island
• Cardiff
• Carlisle
• Chatham
• Chelmsford
• Cheltenham
• Chester
• Chesterfield
• Chichester
• Chippenham
• Chorley
• Christchurch
• Cirencester
• Clacton
• Clapham Junction
• Colchester
• Colwyn Bay
• Cookstown
• Coventry
• Crawley
• Crewe
• Croydon George Street
• Croydon North End
• Cumbernauld
• Darlington
• Dartford
• Derby St Peters Street
• Derby Market Place
• Didsbury
• Doncaster
• Dover
• Downpatrick
• Dudley
• Dumfries
• Dundee
• Dunfermline
• Dunstable
• Durham
• Ealing
• East Ham
• East Kilbride
• Eastbourne
• Eastleigh
• Edgware Road
• Edgware
• Edinburgh
• Elgin
• Eltham
• Enfield
• Epsom
• Evesham
• Exeter
• Falmouth
• Fareham
• Farnborough
• Farnham
• Finchley
• Folkestone
• Formby
• Gateshead Metro
• Glasgow Argyll Street
• Glasgow Byres Road
• Glasgow Newton Mearns
• Glasgow Rutherglen
• Glengormley
• Gloucester
• Golders Green
• Gosport
• Gravesend
• Greenford
• Grimsby
• Great Yarmouth
• Guildford
• Halifax
• Hammersmith
• Harlesden
• Harlow
• Harrogate
• Harrow
• Hartlepool
• Hastings
• Hemel Hempstead
• Hereford
• Heswall
• High Wycombe
• Hoddesdon
• Holloway
• Hornchurch
• Horsham
• Hounslow
• Hove
• Huddersfield
• Hull
• Huntingdon
• Ilford
• Inverness
• Ipswich
• Islington
• Keighley
• Kendal
• Kensington
• Kettering
• Kidderminster
• Kilburn
• Kings Lynn
• Kingsbury
• Kingston
• Kirkby
• Lakeside
• Lancaster
• Larne
• Leamington Spa
• Leeds Briggate
• Leicester Clocktower
• Leigh
• Leighton Buzzard
• Lewisham
• Lincoln
• Lisburn
• Liverpool Allerton Road
• Liverpool Lord Street
• Liverpool Old Swan
• Llanelli
• Londonderry
• Loughborough
• Loughton
• Lowestoft
• Lurgan
• Luton
• Lytham St Annes
• Macclesfield
• Maidenhead
• Maidstone
• Maldon
• Manchester Piccadilly Gardens
• Mansfield
• Middlesbrough
• Milton Keynes
• Morpeth
• Neath
• Newark
• Newbury
• Newcastle
• (City of) Newport, South Wales
• Newport, Isle of Wight
• Newry
• Newton Abbot
• Newtownards
• Northallerton
• Northampton
• Northwich
• Norwich
• Nottingham
• Oldham
• Ormskirk
• Orpington
• Oswestry
• Oxford
• Paisley
• Palmers Green
• Peckham
• Perth
• Peterborough
• Plymouth
• Pontefract
• Pontypridd
• Poole
• Portsmouth
• Preston
• Pudsey
• Ramsgate
• Rayleigh
• Reading
• Redditch
• Retford
• Richmond
• Rochdale
• Romford
• Rotherham
• Rugby
• Ruislip
• Salisbury
• Scarborough
• Scunthorpe
• Sevenoaks
• Sheffield Fargate
• Sheffield Meadowhall
• Shipley
• Shirley
• Shrewsbury
• Sittingbourne
• Slough
• Solihull
• Southall
• Southampton
• Southend
• Southport
• Spalding
• St Albans
• St Austell
• St Helens
• Stafford
• Staines
• Stamford
• Stevenage
• Stirling
• Stockport
• Stockton
• Stoke On Trent
• Stourbridge
• Stratford London
• Streatham
• Sunderland
• Surrey Quays
• Sutton
• Sutton Coldfield
• Swansea
• Swindon
• Tamworth
• Taunton
• Telford
• Tonbridge
• Tooting
• Torquay
• Trowbridge
• Truro
• Tunbridge Wells
• Urmston
• Uxbridge
• Wakefield
• Wallington
• Walsall
• Walthamstow
• Warrington
• Washington
• Waterlooville
• Watford
• Wellingborough
• Wembley
• West Bromwich
• Weston-Super-Mare
• Whitehaven
• Widnes
• Wigan
• Willerby
• Wimbledon
• Winchester
• Woking
• Wolverhampton
• Wood Green
• Woolwich
• Worcester
• Worksop
• Worthing
• Wrexham
• Yeovil
• York