A Swindon resident has slammed Virgin Media after she was left without a landline phone for three weeks.

Doreen Doyle from Freshbrook has been left frustrated after missing calls from her doctor and being cut off from her family.

Her phone lines were migrated over to digital at the start of August, but she had to wait until the end of the month before an adapter was dispatched.

“We were without a phone for all that time and it was so inconvenient," the 76-year-old told the Adver.

“I have a mobile but my husband can’t work the mobile, so I was having to make all his phone calls for him.

“From August 2, until I got the gadget (the adapter) on August 31, it was a nightmare because people were phoning me, and they couldn’t get through.

“And even doctors and the hospital, I had appointments, but we didn’t know they had phoned.

“Some did inform us by email, that they tried phoning but others didn’t.

“Then when I phoned up they said oh we couldn’t contact you.”

Despite the issues, Mrs Doyle claimed that Virgin Media had charged her as usual.

“Before they sent me the gadget they sent me the bill for August and I was like 'you cheeky sods you know damn well I haven’t got a phone', so they should have reduced the price then.

“But they didn’t, they charged me the same amount, and that would have been taken out of my account.

“I’m very frustrated, they haven’t treated me well at all.

“Why they had to change it over to digital I’ll never know.”

Virgin Media says it sent Mrs Doyle multiple communications prior to the migration and sent through an adapter to ensure she could continue to access her service.

The company says it sent the adapter on June 21, however, Mrs Doyle has said she never received this.

The broadband giant went on to say: “As the adapter was despatched this end, we were unaware that the customer did not have access to her service when the migration happened on August 9 until she got in contact with us on August 16.

“Due to an individual agent error when she called in, unfortunately the order for the replacement adapter was not processed properly and for this we apologise.

“A replacement adapter was then sent on August 23, which has resolved the customer’s issue.

"We’ve been in touch with the customer to apologise for the delay in resolving her issue.

“She has also accepted a goodwill gesture by way of apology for the inconvenience caused.”