A Bristol Airport passenger is “absolutely disgusted” after EasyJet did not let her board her plane to Alicante for reasons it admits were false.

EasyJet did not fly a big enough plane to Bristol meaning Clare Turner, 49, reached Alicante 12 hours late by a Cardiff flight instead.

The Swindon social worker was then denied compensation by the airline because it said she was aggressive - which it now accepts was not true.

“It's absolutely infuriating to say that about me - it is an absolute lie”, said Clare.

"I deal with injustice every day in my job and for them to say something so false and defamatory about me - I couldn't even eat my dinner last night."(Image: Newsquest)

She woke up at 2am on July 17 for a 6am flight, but past 8am staff said she and 41 others would not be getting on the plane.

She was told she was entitled to £220 compensation and expenses for a new flight - this came to £355 in total.

But EasyJet told her on X she would not get the money because "according to the notes left on the booking by the airport, it states that you were refused travel due to disruptive behaviour."

Clare said: “I said, I'm not getting on a minibus. That was the only time I spoke to the woman in EasyJet,”

“I wasn’t aggressive in any way, shape or form. It just isn't how I would behave.”(Image: Shutterstock)

Clare arrived at Alicante 12 hours later than planned having paid for two flights, and concerned she now has a mark against her name with EasyJet ahead of more travel plans with the airline.

EasyJet has since admitted they made an “error” and have apologised.

A spokesperson said: “We are sorry Ms Turner was unable to travel on a flight from Bristol to Alicante on 17 July due to a technical issue with the scheduled aircraft which had to be replaced by a smaller aircraft to ensure the flight could continue to operate. 

“In these circumstances we always endeavour to seek volunteers in advance who are willing not to travel in exchange for compensation and alternative travel arrangements, however this was not possible on this occasion.

“We are very sorry that Ms Turner was incorrectly advised she was unable to claim for expenses or compensation due to an isolated manual error and we are in touch with Ms Turner to apologise for her experience and provide the expenses and compensation she is due, along with a gesture of goodwill.”