An easyJet passenger involved in a dispute over a delayed flight will receive hundreds of pounds from the budget airline.

Clare Turner, from Swindon, was denied boarding on a flight to Alicante - and then refused compensation because easyJet said she had been abusive to staff.

It turned out this claim was false and easyJet had delivered a plane that was too small for all the passengers. The company has now agreed to pay her the compensation she is owed.

“I thought it was a joke at first," said Clare, 49. "I feel amazing.

“Someone from easyJet called me from completely out of the blue to say it was a massive mistake.(Image: Shutterstock)

“The person who wrote it [the reason for boarding denial] has been spoken to and they were going to pay my compensation claim.”

Clare has been offered £355 in total, made up of £220 in compensation and £135 in expenses.

She has also been offered a £100 flight voucher.

"That’s because I told them just how upset I was," Clare said.

Clare had woken at 2am to get to Bristol Airport on July 17, but she and 41 other passengers were denied boarding.

The airline said they had delivered a smaller plane due to a technical issue with the original aircraft.

She should then have been offered compensation and alternative arrangements, but this did not happen. 

Clare made her own way to Cardiff for another flight, arriving in Alicante 12 hours late and with easyJet denying her any compensation.

It told her on X “you were refused travel due to disruptive behaviour”, and so would not get any money.(Image: Newsquest)

But following a story in the Advertiser and Clare's tenacity, easyJet admitted their mistake.

It said: “We are very sorry that Ms Turner was incorrectly advised she was unable to claim for expenses or compensation due to an isolated manual error and we are in touch with Ms Turner to apologise for her experience and provide the expenses and compensation she is due, along with a gesture of goodwill.”

After the battle, Clare has finally been told her claim will be processed in seven days of the phone call.

Clare said: “I shouldn’t have had to go through that in the first place."