Nationwide outage makes customers furious – how to receive refund

The Money Saving Expert website states thousands of Nationwide customers have once again seen delays to payments going in and out of their accounts, caused by a technical glitch.

The problems subjected customers to various fees and charges but it has been confirmed refunds will be issued.

@Jabondie Inbound payments are now being successfully processed and we are working our way through the queue of delayed payments. For updates please visit: https://t.co/o1lETrKVvH. We are really sorry for any inconvenience caused. India

— Nationwide Building Society (@AskNationwide) February 28, 2022

Problems with the ‘Faster Payments’ facility began at around 4.30am on Monday, according to Martin Lewis’ site. Nationwide, who has its head office in Swindon, has issued an apology.

Other services were not affected with customers able to use these as normal.

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Nationwide payment delays: Customers left furious

Many customers affected by the outage took to Twitter to vent their frustrations and request support and information.

Jennie! shared a screengrab of the issued, seemingly lost for words this was happening again.

@AskNationwide Again 🙈 #nationwide pic.twitter.com/w6boxA1Hjr

— Jennie! (@kindcarer) February 28, 2022

PatriotGooner recommended reporting the matter to the financial watchdog.

I recommend anyone with a @AskNationwide account to contact the Financial Ombudsman to complain about the continuous technical issues blocking access to money transferred in to your account. #nationwide #changebank

— PatriotGooner (@DiabeticRik) February 28, 2022

And one customer who claims to have been with Nationwide for two decades is considering taking their custom elsewhere.

Been a @AskNationwide customer for over 20 years and the last few months there have been multiple issues with delayed payments. Disappointing service guys! Looks like I’ll be moving to a bank that can offer a better service. #Nationwide

— Ostmen Beards (@OstmenBeards) February 28, 2022

Money Saving Expert advice on Nationwide refunds

Money Saving Expert say Nationwide intend to refund any charges automatically but it’s worth keeping an eye out to make sure the money does come through.

The website also recommends making an official complaint stipulating how much you are out of pocket and requesting your finances are reinstated to what they would have been had the technical glitch not occurred.

If you have incurred any costs from other financial providers due to this issue, Nationwide have requested customers contact them to discuss.

Either head into a branch, give them a call on 0800 30 20 15, visit the Nationwide website, or write to them at The Complaints Team, Nationwide Building Society, NW 2020, Swindon, SN38 1NW.